Manage requests & bookings

  • Instant Booking and Request Booking

    When listing your property in Your.Rentals you can choose between Instant Booking or Request Booking when you ...

    Jul 30, 2018 12:24PM CEST
  • Accepting a Booking Request

    When a Guest books a Request Booking listing, you have 24 hours to Accept or Decline the Booking request. You...

    Dec 21, 2016 01:07PM CET
  • Declining a Booking Request

    When a Guest books a Request Booking listing, you have 24 hours to Accept or Decline the Booking request. You...

    Dec 21, 2016 01:18PM CET
  • Manually adding a booking

    Sometimes, you might want to add bookings to your calendar manually. This might be because you already had som...

    Sep 28, 2018 12:18PM CEST
  • Cancel a confirmed booking

    Sometimes it is necessary for a Property Manager to Cancel a confirmed booking. Confirmed bookings are: An...

    Dec 21, 2016 01:22PM CET
  • Fees when you cancel a booking

    We charge cancellation fees to Property Managers in the event that they cancel a confirmed booking. We do eve...

    Dec 21, 2017 12:13PM CET
  • Guest Cancellation Policies

    For each listing, you set the Guest Cancellation policy which determines any refund that is paid to the guest ...

    Mar 15, 2017 03:02PM CET
  • If a Guest cancels a booking

    In the event that a Guest cancels a confirmed booking, you'll be notified by email and will receive a Payout a...

    Jun 17, 2019 02:01PM CEST
  • Security deposits

    Some Property Managers would like to hold a Security deposit from the Guest in case anything is broken or dama...

    Apr 05, 2019 02:32PM CEST
  • Bookings overview

    The Bookings overview page provides you with a clear summary of your Bookings and Booking requests. You can a...

    Dec 21, 2016 02:13PM CET
  • Disagreements & Solutions

    In the unlikely event that you have a dispute with your Guest, or the Guest has a dispute with you, you're abl...

    Dec 21, 2016 02:21PM CET
  • How to deal with a Guest complaint

    Customer satisfaction is critical to running a successful holiday rentals business. Happy customers will retu...

    Dec 21, 2016 02:25PM CET
  • How to avoid cancellations

    Unfortunately, cancellations are an inevitable part of vacation rentals. Maybe your property needs to undergo ...

    May 24, 2019 02:27PM CEST
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