Disagreements & Solutions

Last Updated: Dec 21, 2016 02:21PM CET
In the unlikely event that you have a dispute with your Guest, or the Guest has a dispute with you, you're able to Report a problem in the 48 hour period after check-out (we call this the Cool-off period).

Reporting a problem

Firstly, try to resolve the dispute directly with the Guest. This is usually the simplest way to ensure that your Guest is satisfied and will not leave negative reviews.

In the event that you cannot resolve the issue, you should Report a problem.
  1. Log-in to your Your.Rentals account.
  2. Navigate to the Bookings section.
  3. Find the relevant booking, and click the link Report a problem.
  4. Fill in the form which is sent to our support team.
  5. Wait for email contact from our support team.

How are problems resolved?

We'll communicate with the Guest and yourself, often requesting more information and proof of the issue. Within 7 days, we will make a final decision which believe to be fair towards both parties.  If you have set a Security deposit for your listing (before the booking was created), we'll recover any agreed payment from the Guest and pay it to you.


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